FAQs and Shipping time
How do I check the status of my order?
Upon placing your order please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.
To get your tracking number again simply send us a message at firstname.lastname@example.org and we will send it to you. If you didn't receive any updates on your order please CONTACT US immediately and we will do all we can to investigate.
How long does shipping take?Please allow up to a week for your order to be processed and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For USA orders it will normally take about 3 to 4 weeks. For international orders please allow 4 to 5 weeks.
Why does shipping take so long?Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
I ordered two products but received only one.. what's happening?
Since we have a large assortment of products that are not stored in the same warehouse it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.